Contact Us – Ring us on 01473 379562 or Submit form below
Your privacy is important to us
How much does it cost?
First session is £25 per 50 mins.
Each standard session lasts 50 minutes and costs £50 payable 24 hours in advance or cash at beginning of session.
There are concessions available for students and those on low wage (please ask about these)
For those booking 6 sessions in a block there is a 10% discount.
All sessions are payable once booked, unless 24 hours’ notice of cancellation is given, an alternative session can usually be arranged at a mutually convenient time.
Skype sessions: These need to be paid by prior to the session beginning. It is the client’s responsibility to ensure they are in a room where they will not be disturbed and where their privacy can be assured. At the time of your session Ann will call you and the session will begin. It is advisable to check your technology prior to the session and have a drink, a note pad and some tissues close at hand.
Untanglednow is committed to protecting your right to privacy as a user of our website and our services. It is our policy to respect the privacy of private communication.
The information you provide to us will be held for Untanglednow on an encrypted and password protected datafile, we will not transfer it, or authorise its transfer, and its contents will remain confidential unless a court order or legal requirement demands we share it with appropriate legal entities. (Police, counter terrorism, money laundering, or immediate danger to others plus any other legal requirement to disclose)
We collect information about our users in order to help us continually improve the products and facilities we offer, and so that we may contact you with information you require to attend your purchased sessions. Untanglednow will always adhere to the UK Data Protection Legislation.
Clinical notes taken during your therapy will be anonymised by code and kept on paper never electronically, these notes will be available to the client by prior arrangement at any time. All notes will be destroyed after 7 years.
Other than as stated below, we do not hold or use any information that you provide, or which we collect, outside the European Economic Area (“EEA”), nor do we transfer it to, or share it with, others within or outside the EEA (except when we believe in good faith that the law requires it).
What data do we collect?
We will collect personal data as provided to us during the registration or purchase process, which you agree to supply us as accurate.
We do not monitor your use of the Internet but we may use cookie technology to monitor your use of Untanglednow. This information is not stored alongside your personal data and will only be used on an anonymous, aggregated basis.
What do we do with it?
We may use personal information about you to build up a profile of your interests and preferences. This information will not be disclosed to third parties, subject to the following:
The request by the client to be referred to another therapist.
If you have any queries about the data about you which we collect, hold, or what we do with it, please contact us and we will respond to your queries as soon as possible.
Our compliance officer is Ann Hackett and can be contacted using the contact me form.
By submitting this form you are agreeing to our data policy.